Shipping Policy

Thank you for shopping with DAYLIGHT GRACE. This policy explains our shipping destinations, shipping costs, delivery estimates, shipping origin, and assistance with delivery issues.

DAYLIGHT GRACE is operated by Shenzhen Ruiwei Apparel Co., Ltd.（深圳市瑞维服饰有限公司）.

1. Shipping Destinations

We currently ship only to eligible addresses in the United States and Canada.

Available shipping options and charges will be displayed at checkout. We do not currently offer delivery to other countries or regions.

2. Shipping Methods and Rates

We offer standard shipping to the United States and Canada at the following rates:

The free shipping threshold is calculated using the order subtotal after discounts and before shipping charges and applicable taxes.

Orders totaling exactly US$40.00 qualify for free standard shipping.

All amounts listed in this shipping policy are in US dollars (USD). These rates apply to both the United States and Canada.

Shipping charges are displayed at checkout before payment. Free shipping covers standard transportation only; it does not include import duties, import taxes, or customs-related fees described in Section 8.

3. Order Processing Time

Orders are typically processed within 1–2 business days after payment confirmation.

Processing includes order verification, preparation, packaging, and shipment arrangements.

Orders placed on weekends or public holidays may begin processing on the next business day.

During peak periods or holidays, processing may take longer. If we expect a significant delay, we will contact you with an updated estimate. If we cannot ship within the stated processing period, you may contact us to request cancellation and a refund before dispatch.

Processing time is separate from shipping transit time.

4. Estimated Delivery Time

Our estimated delivery schedule for both the United States and Canada is:

For order processing and customer support, business days mean Monday through Friday, excluding public holidays in China.

Shipping transit estimates generally exclude weekends and public holidays affecting the carrier or destination.

Delivery times are estimates, not guaranteed delivery dates. Customs inspections, carrier disruptions, severe weather, and public holidays may affect delivery.

If your order has not arrived by the end of the estimated delivery period, contact support@daylightgrace.com so we can investigate under Section 9.

5. Order Fulfillment and Shipping Origin

All orders are dispatched from Shenzhen, Guangdong, China, and shipped internationally to the United States or Canada.

DAYLIGHT GRACE works with third-party fulfillment and logistics providers to prepare and transport orders. Their delivery partners may handle final delivery in your country.

Our business is responsible for assisting you with order fulfillment and delivery issues. You may contact us directly for support rather than having to resolve an issue solely with the carrier.

6. Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email containing tracking information when available.

Tracking updates may not appear immediately after dispatch while the carrier scans and processes the parcel.

If tracking information is unavailable, appears incorrect, or shows an unexpected delivery status, contact support@daylightgrace.com with your order number.

7. Shipping Address

Please provide an accurate and complete shipping address at checkout.

If you notice an error, email support@daylightgrace.com as soon as possible. We will make reasonable efforts to correct the address before dispatch.

Address changes may not be possible after shipment. If an incorrect or incomplete address causes a failed delivery or return to sender, we will explain the available options and any actual additional shipping charges before arranging reshipment.

If an address or delivery error is our responsibility, we will cover reasonable costs needed to resolve it.

8. Customs Duties, Import Taxes and Clearance Fees

Orders delivered to the United States and Canada are international shipments originating from China.

Product prices and shipping charges do not include import duties, import taxes, customs clearance fees, or carrier handling fees associated with importation. Customers are responsible for paying these charges when applicable, including on orders eligible for free shipping.

These charges are determined by the relevant authorities or service providers and may vary according to the products, shipment value, and applicable import rules.

DAYLIGHT GRACE does not collect these import-related charges at checkout. They may be collected separately by customs authorities or the shipping carrier before or upon delivery.

You may need to provide information or make payment to complete customs clearance. Please respond promptly to legitimate requests from the carrier or customs authority.

If you have questions about potential import charges, please contact your local customs authority before ordering.

If a shipment is held or returned because required import charges have not been paid or requested information has not been provided, contact us for assistance. We will explain the shipment status and available options. We do not automatically treat an undelivered order as delivered or forfeit the entire payment.

Any resolution will take account of the circumstances and your rights under applicable law.

9. Delayed, Lost, or Damaged Shipments

If your order is overdue, appears lost, arrives damaged, or is marked as delivered but cannot be located, email support@daylightgrace.com.

Please provide:

• Your order number.

• Your tracking number, if available.

• A description of the issue.

• Photographs of damage to the item or packaging, where reasonably available.

Response and investigation

We will respond within 2 business days of receiving your message. If additional information is needed, we will explain what is required.

We will investigate with the shipping provider and provide an outcome within 10 business days after receiving the information reasonably needed to investigate. You do not need to wait for the carrier to compensate us before receiving an eligible resolution.

Lost or undelivered shipments

If we confirm that the parcel is lost, or if we cannot establish delivery to the correct address by the end of that investigation period, you may choose:

• A replacement shipment at no additional cost; or

• A refund for the undelivered items and the original standard shipping charge attributable to those items.

If the entire order is undelivered and refunded, the refund will include the full original standard shipping charge paid.

If replacement items are unavailable, we will provide a refund.

Where the delivery problem results from an incorrect address supplied by the customer, unpaid import charges, or incomplete customs requirements, we will explain the findings and available options under Sections 7 and 8 rather than automatically applying the lost-parcel resolution.

Damaged shipments

If your items arrive damaged due to an issue that is our responsibility, we will arrange an appropriate replacement or refund under our Return & Refund Policy. If a return is required, we will cover reasonable return shipping costs.

Refund timing

Refunds that do not require a return will be issued to the original payment method within 7 business days after confirmation.

If a return is required, the inspection and refund timelines in our Return & Refund Policy apply.

Your bank or payment provider may require additional time to post the refund. Any earlier deadline required by applicable law will apply.

10. Returns

Our designated return facility is located in Shenzhen, Guangdong, China.

Please contact support@daylightgrace.com for the complete return address and instructions before sending any item.

For change-of-mind returns, customers pay the direct return shipping cost. For damaged, defective, incorrect, or materially misdescribed items that are our responsibility, DAYLIGHT GRACE covers reasonable return shipping costs when a return is required.

Please review our Return & Refund Policy for eligibility, deadlines, and refund details.

11. Consumer Rights

Nothing in this policy limits or excludes any consumer rights or remedies that cannot legally be restricted under applicable law.

Delivery estimates and carrier investigations do not remove our obligations concerning undelivered, damaged, defective, or incorrect goods.

12. Contact Information

Brand Name: DAYLIGHT GRACE

Business Operator: Shenzhen Ruiwei Apparel Co., Ltd.（深圳市瑞维服饰有限公司）

Registered Business Address:
10F, Hexie Ge, Block B, Huangjin Fuyuan,
No. 43 Huangjin South Road, Nanling Village Community,
Nanwan Subdistrict, Longgang District,
Shenzhen, Guangdong, China

**注册地址：**中国广东省深圳市龙岗区南湾街道南岭村社区黄金南路43号黄金富苑B区和谐阁10F

Customer Support Email: support@daylightgrace.com

Website: https://daylightgrace.com

The registered business address above is provided for business identification. Please contact us to confirm the designated return address before sending a return.