At DAYLIGHT GRACE, we want you to feel confident with your purchase. This policy explains how to request a return, who pays return shipping costs, and when refunds are issued.
This policy applies to orders delivered to the United States and Canada, our current shipping destinations.
1. Return Eligibility
You may request a change-of-mind return within 14 calendar days of receiving your order.
To qualify, items must:
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Be unworn, unused, and unwashed.
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Be free from damage, stains, odors, or alterations caused by the customer.
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Have their original tags and labels attached.
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Include all original components and accessories.
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Be returned in their original packaging where reasonably possible.
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Be accompanied by an order number or proof of purchase.
You may carefully inspect or try on clothing to assess its fit, provided the item remains in its original condition.
These conditions apply to change-of-mind returns. They do not limit your rights concerning damaged, defective, incorrect, or materially misdescribed items.
2. Change-of-Mind Returns
Change-of-mind returns include returns because:
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The size you ordered does not fit.
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You prefer a different color or style.
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You no longer want the item.
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The item does not meet your personal expectations, although it matches its description.
Please email support@daylightgrace.com within 14 calendar days of delivery to request a return.
Return shipping costs
Customers are responsible for arranging and paying the direct cost of shipping change-of-mind returns to Shenzhen, Guangdong, China.
International return shipping costs vary depending on your location, carrier, parcel weight, dimensions, and shipping service. Please obtain a quote from your chosen carrier before sending your return.
Please use a trackable shipping service and retain proof of postage.
Original shipping charges
Any original outbound shipping charge paid is non-refundable for change-of-mind returns, unless applicable law requires otherwise.
For orders that originally qualified for free shipping, we do not deduct an outbound shipping charge from your refund.
Restocking fees
We do not charge a restocking fee.
3. Damaged, Defective, Incorrect, or Misdescribed Items
If your item arrives damaged, defective, incorrect, or materially different from its description, please contact support@daylightgrace.com as soon as possible.
Please provide:
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Your order number.
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A description of the issue.
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Clear photographs showing the issue, where reasonably available.
If the issue is our responsibility, we will provide an appropriate resolution, which may include a replacement, exchange, or refund.
Return shipping costs
If a return is required because of our error, DAYLIGHT GRACE will cover reasonable return shipping costs.
Please contact us before arranging postage so we can provide a prepaid return label or agree on another suitable shipping and reimbursement arrangement. You will not be responsible for reasonable return shipping costs attributable to our error.
Original shipping charges
If we refund an affected item, we will also refund any original standard shipping charge attributable to that item.
If the entire order is refunded because of our error, we will refund the original standard shipping charge in full.
The change-of-mind eligibility conditions and return deadlines do not limit any rights you may have under applicable law concerning faulty, damaged, incorrect, or materially misdescribed goods.
4. How to Request a Return
Step 1 — Contact Us
Email support@daylightgrace.com with your order number and reason for returning the item.
For change-of-mind returns, contact us within 14 calendar days of receiving your order.
Step 2 — Receive Return Instructions
We will respond to your return request within 2 business days of receiving it. If additional information is needed, we will explain what is required.
For eligible returns, we will provide the complete return address in Shenzhen, Guangdong, China, and shipping instructions within 2 business days after receiving the information needed to assess your request.
Step 3 — Send Your Return
Carefully package the item and send it to the address provided.
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For change-of-mind returns, you arrange and pay for return shipping.
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For damaged, defective, incorrect, or materially misdescribed items that are our responsibility, we cover reasonable return shipping costs when a return is required.
Please use a trackable shipping service and retain proof of postage.
For approved change-of-mind returns, send your parcel within 14 calendar days after receiving our return instructions. This is the deadline for dispatching the parcel, not for its arrival at our return facility.
If we arrange return shipping for an item that is our responsibility, please follow the timeframe provided with that arrangement.
Step 4 — Inspection and Refund
We will inspect your returned item and notify you of the refund decision within 3 business days after it arrives at our designated return facility.
If approved, we will issue your refund to the original payment method within 7 business days after completing the inspection.
If a refund is declined, we will explain the reason. Any earlier deadline required by applicable law will apply.
Please contact us before sending any return. Sending a parcel to an incorrect address may delay or prevent its receipt.
5. Return Location
Returns must be sent to our designated return facility in Shenzhen, Guangdong, China.
Returns from the United States and Canada involve international shipping to China.
Contact support@daylightgrace.com to obtain the complete return address and instructions before shipping your parcel.
Do not send returns to the address printed on the original shipping label or to our registered business address unless our support team confirms that it is the correct return destination.
6. Order Cancellations
You may request cancellation within 1 hour of placing your order by emailing support@daylightgrace.com.
We will make reasonable efforts to cancel the order before processing or shipment. A cancellation request is not confirmed until we notify you that it has been accepted.
If your order has already been processed or shipped, cancellation may no longer be possible. You may request a return under this policy after delivery.
If your cancellation is accepted, we will issue a refund of the amount paid to your original payment method within 7 business days of confirming the cancellation.
This operational cancellation window does not limit any rights available under applicable law.
7. Items Not Eligible for Change-of-Mind Returns
The following items are not eligible for change-of-mind returns:
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Items worn, washed, altered, or damaged beyond what is necessary for reasonable inspection.
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Items with significant stains, odors, or signs of use.
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Items missing essential components or accessories.
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Personalized or custom-made items, where this restriction was disclosed before purchase.
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Items excluded for hygiene or health protection reasons, where the restriction was disclosed before purchase and is permitted by applicable law.
These exclusions do not affect your rights if an item is damaged, defective, incorrect, or materially different from its description.
8. Exchanges
To request an exchange for a different size, color, or style, email support@daylightgrace.com.
Exchanges depend on product availability.
For change-of-mind exchanges, customers are responsible for return shipping and any applicable replacement shipping charge. We will communicate these costs before arranging the exchange.
For exchanges required because of our error, DAYLIGHT GRACE will cover reasonable associated shipping costs.
9. Refund Processing
Approved refunds will be issued to the original payment method.
Refund timelines
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Returned items: We will complete the inspection and notify you of our decision within 3 business days after receiving your return. Approved refunds will be issued within 7 business days after completing the inspection.
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Accepted cancellations: Refunds will be issued within 7 business days after confirming the cancellation.
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Approved refunds that do not require a return: Refunds will be issued within 7 business days after confirming the refund.
Your bank or payment provider may require additional time to post the refund to your account. This additional banking time is separate from our refund processing period.
Refund amounts
For change-of-mind returns, we refund the amount paid for eligible returned items. Original outbound shipping charges, if paid, are non-refundable unless applicable law requires otherwise. Customer-paid return shipping is not reimbursed. No outbound shipping charge will be deducted for orders that originally qualified for free shipping.
For damaged, defective, incorrect, or materially misdescribed items that are our responsibility, we refund the amount paid for the affected items and applicable original standard shipping charges as described in Section 3. We also cover reasonable return shipping costs when a return is required.
For accepted cancellations, we refund the amount paid for the cancelled order.
No restocking fee applies.
Import duties and third-party fees
Import duties, import taxes, and customs or carrier clearance fees paid directly to third parties are not collected by DAYLIGHT GRACE and are not included in refunds issued by us.
Any available recovery of these payments must be requested from the relevant authority or carrier. This does not limit any reimbursement obligations we may have under applicable law.
If your refund has not appeared after the expected processing period, contact support@daylightgrace.com.
Any earlier refund deadline or different refund process required by applicable law will apply.
10. Business Days and Consumer Rights
For the timelines in this policy, business days mean Monday through Friday, excluding public holidays in China. Calendar days include weekends and public holidays.
Nothing in this policy limits or excludes consumer rights or remedies that cannot legally be restricted under applicable law.
This includes rights relating to defective, damaged, incorrect, or materially misdescribed goods.
11. Contact Information
For questions about returns, refunds, exchanges, or cancellations, please contact us.
Brand Name: DAYLIGHT GRACE
Business Operator: Shenzhen Ruiwei Apparel Co., Ltd.（深圳市瑞维服饰有限公司）
Customer Support Email: support@daylightgrace.com
Website: https://daylightgrace.com
Return Location: Shenzhen, Guangdong, China — contact us for the complete return address and instructions.