Refund & Returns Policy

Refund & Returns Policy

Last Updated: October 21, 2026

At DAYLIGHT GRACE, your satisfaction matters to us. We want you to feel confident and comfortable shopping with us. If something goes wrong with your order, we are here to help.

1. Refunds for Issues Caused by Us

If a problem is caused by DAYLIGHT GRACE, you may request a full refund within 30 days of delivery.

This includes situations such as:

  • Receiving the wrong item.

  • Receiving an item that is damaged or defective.

  • Receiving an item that materially differs from its description.

  • Other order fulfillment errors attributable to us.

For these cases, we will provide a full refund. You will not be charged return shipping costs if a return is required.

Please contact us at support@daylightgrace.com with your order number and a brief description of the issue. We may request relevant photos or other basic information to help us resolve the matter.

2. Refund Requests for Customer-Related Reasons

If you would like a refund for personal reasons, such as a change of mind, an unsuitable fit, or a preference for a different style or color, please contact us.

We review these requests on a case-by-case basis and will discuss possible refund, exchange, or other resolution options with you.

Any approved refund and the responsibility for return shipping costs will be confirmed with you before the return is arranged.

3. How to Request a Refund

To request a refund:

  1. Email support@daylightgrace.com.

  2. Include your order number and the reason for your request.

  3. If the issue relates to a damaged, defective, or incorrect item, include photos where appropriate.

  4. Follow the return or resolution instructions provided by our customer support team.

Please contact us before sending any item back so that we can provide the appropriate instructions.

4. Refund Processing

Once a refund is approved, it will generally be issued to your original payment method.

The time it takes for the funds to appear in your account depends on your payment provider or financial institution.

Any applicable refund amount and treatment of original shipping charges will be confirmed during the refund process, subject to applicable law.

5. Exchanges

If you would prefer a different size, color, or style, please contact us at support@daylightgrace.com.

Exchange options depend on product availability and the circumstances of your request.

6. Your Consumer Rights

Nothing in this policy limits any consumer rights or remedies that cannot legally be excluded under applicable law.

7. Contact Us

For questions about returns or refunds, contact:

Brand: DAYLIGHT GRACE
Email: support@daylightgrace.com
Business Operator: 深圳市瑞维服饰有限公司